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Privacy Policy

We specialise in using emerging technology to build meaningful experiences and solve problems across different industries. We create experiences that include (without limitation) virtual reality, augmented reality, artificial intelligence, mobile applications, platforms, websites, and the internet of things (Services). In providing our Services, we understand that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our Services to you. In this Privacy Policy we, us or our means Devika Opsco Pty Ltd ABN 91 603 610 975 and all group companies of Devika Group Pty Ltd (ACN 637 333 950), including Devika, Devika Creations, Devika Ventures, and any other related entities.

Types of information

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, biometric information or genetic information.

The information we collect

The types of personal information we may collect about you include:

  • your name;
  • your age or date of birth (where required for age verification or to comply with applicable age-related requirements);
  • your contact details, including email address, mailing address, street address and/or telephone number;
  • your credit card or payment details (through our third party payment processor);
  • your preferences and/or opinions;
  • information you provide to us through customer surveys;
  • details of products and services we have provided to you, you have downloaded and/or that you have enquired about, and our response to you;
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party.

Information from our clients: In providing our Services to our clients (including managed services), we may require access to their software, hardware, networks and IT systems (Systems) and see personal information that they collect about their customers. We will treat such information in accordance with this Privacy Policy.

Sensitive information: We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.

How we collect personal information

We collect personal information in a variety of ways, including:

  • Directly: We collect personal information which you directly provide to us, including through the ‘contact us’ form on our website, when you request our assistance via email, or over the telephone, when you register for an account on any of our platforms, including Devika Connect, and when you enter into a business relationship with us.
  • Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
  • From third parties: We collect personal information from third parties, including details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies. We may also see your personal information when providing Services to our clients and they provide us access to their Systems.

Collection and use of personal information

Personal information: We may collect, hold, use and disclose personal information for the following purposes:

  • to provide our Services to you;
  • to enable you to access and use our mobile applications and associated social media platforms;
  • to contact and communicate with you about our Services;
  • for internal record keeping, administrative, invoicing and billing purposes;
  • for analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms;
  • for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have;
  • if you have applied for employment with us; to consider your employment application; 
  • to operate, train, improve or develop artificial intelligence, machine learning and automated decision-making systems used in the delivery of our Services; and
  • if otherwise required or authorised by law.

Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers (including Google Workspace, Atlassian Suite, HubSpot and Xero), artificial intelligence and machine learning service providers (including OpenAI, Gemini, Claude and Cursor), data storage, web-hosting and server providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties to collect and process data, such as Google Analytics (to find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Facebook Pixel or other relevant analytics businesses; and
  • any other third parties as required or permitted by law, such as where we receive a subpoena.

Overseas disclosure: Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information outside of Australia, including but not limited to, the United States of America, the European Union, the United Kingdom, Japan and Singapore.

We will take such steps as are reasonable in the circumstances to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles, including through contractual arrangements and due diligence.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. We will not charge you for making an access request or for providing access to your personal information, unless the request is manifestly unfounded, excessive or repetitive, in which case a reasonable administrative fee may apply. Please note, in some situations, we may be legally permitted to withhold access to your personal information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information.

Deletion: You may request that we delete the personal information that we hold about you, subject to any exceptions under applicable law (for example, where we are required to retain information for legal or regulatory purposes). We will take reasonable steps to delete your personal information upon receiving a verified request, unless an exception applies. Where deletion is not possible, we will take reasonable steps to de-identify the information.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We conduct periodic reviews of our security practices and update them as necessary to address new risks and technologies. We also require our third-party service providers who handle personal information to maintain appropriate security measures.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Data breach notification

In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will comply with our obligations under Part IIIC of the Privacy Act 1988 (Cth) (Notifiable Data Breaches scheme). This includes taking reasonable steps to contain the breach, assessing whether serious harm is likely, and where required, notifying the Office of the Australian Information Commissioner and affected individuals as soon as practicable.

Data retention

We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, whether we can achieve those purposes through other means, and applicable legal requirements. When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it in accordance with APP 11.

Children’s privacy

Our Services are generally provided to businesses, not directly to individuals. We do not knowingly collect personal information directly from children (individuals under 18 years of age). Where a client’s application involves users who may be minors, the client is responsible for obtaining any required consents and for compliance with applicable privacy requirements in relation to children’s data. We process such data on behalf of and in accordance with our agreement with the relevant client.

 

If you are a parent or guardian and believe that your child’s personal information has been collected through one of our Services without appropriate consent, please contact us using the details below and we will work with the relevant client to address your concern.

Automated decision-making and AI

We use third-party artificial intelligence and machine learning tools in connection with the delivery of our Services, as described in the section above. Where any of our Services use automated systems to make decisions, or do things that are substantially and directly related to making decisions, that could reasonably be expected to significantly affect your rights or interests, we will notify you and provide information about how those decisions are made.

We take reasonable steps to ensure that any third-party AI service providers handle your personal information in accordance with the Australian Privacy Principles. If you have concerns about an automated decision that has significantly affected you, please contact us using the details below and we will review the decision.

Cookies

We may use cookies on our online Services from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online Services and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online Services with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.

Links to other websites

Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. Where we make material changes, we will use reasonable efforts to notify you (for example, by updating the “last updated” date, posting a notice on our website or, where practicable, sending you a notification). We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:
Devika Opsco Pty Ltd ABN 91 603 610 975
Email: info@devika.com
Last update: May 2026

Privacy Collection Notice

We are Devika Opsco Pty Ltd ABN 91 603 610 975, and in this privacy collection notice we, us or our means Devika Opsco Pty Ltd and its related entities. We collect personal information from you or from third parties so that we can provide our services to you, answer any enquires you submit to us, deliver our website to you and for the purposes otherwise set out in our privacy policy.

We may disclose this personal information to third parties, including our employees, contractors and related entities, third party service providers that provide their services to us (including IT service providers, artificial intelligence and machine learning service providers, marketing and advertising providers and website analytics suppliers), if we are required to disclose personal information by law and as otherwise set out in our privacy policy (linked above). Where we disclose your personal information to third parties listed in our privacy policy, these third parties may store, transfer or access personal information outside of Australia including but not limited to the United States of America, the European Union, the United Kingdom, Japan and Singapore.

If you do not provide your personal information to us, you may not be able to use all of the features on our website and we may not be able to provide our services to you.

Our privacy policy (linked above) describes further how we collect, store, use and disclose your personal information. It also describes how you can access and correct or request deletion of your personal information, how you can make a privacy-related complaint and our complaint-handling process. It also sets out how we handle children’s personal information where our Services are directed at or likely to be accessed by individuals under 18 years of age.

If you would like more information about our privacy policy or privacy practices, please contact us at: info@devika.com. By providing your personal information to us, you agree to the collection, use, storage and disclosure of that information as described in this privacy collection notice and our privacy policy.